According to Insider Intelligence, online retail sales will reach $7.4 trillion by 2025, making up around one quarter of all retail sales.
With ad costs rising on Facebook (and across platforms), ecommerce marketers who want a slice of this pie will need to up their Facebook ad game to stand out and remain in play.
In this article, you’ll learn how to use customer insights and competitive analysis to develop a powerful Facebook ad strategy for your ecommercethat engages, converts, and drives revenue growth.
Base your ecommerce Facebook ads strategy on deep customer research to resonate
Scroll through your Facebook feed right now and you’ll come across dozens of ads. How many captured your attention?
The bar is low for setting up Facebook ads; it’s easy for any business to run an ad. Designing an effective ad that resonates with your audience and achieves your marketing goals is more challenging.
Many ecommerce marketers fail to invest sufficiently in the biggest key to effective ads: customer research.
Neglecting customer segmentationmeans neglecting to understand what truly captivates and motivates your audience. When this happens, messaging falls flat.
To design ecommerce Facebook ads that capture attention and earn click-throughs, learn your customer’s intentions, motivations, and desires.
Use voice of customer research to uncover key motivators
Go beyond basic characteristics in shallow persona exercises to determine what drives a customer to purchase from your brand over your competitors.
In a 2013 Edelman survey of 11,000 people, a majority of respondents reported concern that businesses don’t ask about their needs often enough. Only 10% of respondents felt businesses were doing a good job of it.
This trend is holding strong. A 2019 Microsoft survey found similar results, with 89% of respondents saying they want to give feedback to companies.
Marketers can get caught up in creating buyer personas that they think represent their best customers, then scratch their heads when they don’t get results.
Moz’s Rand Fishkin expressed frustration around this while building his new site SparkToro:
“Build personas → Make sure they get used across the company → Create product and marketing initiatives to employ the personas → Get no benefit at all → Doh!”
Instead of creating top-down personas, work bottom-up and build buyer personas with data.
Voice of customer (VOC) research helps you determine customer wants and needs on a qualitative basis and in their own words.
It’s a process of asking qualitative questions and categorizing answers based on customer challenges and product features. Use verbatim phrases to address those challenges in your messaging.
Ask open-ended questions like:
- When did you realize you needed a product like ours?
- What alternatives did you consider prior to purchasing from us?
- How does our product impact your life right now?
- What concerns or objections did you have before deciding to purchase from us?
Extract the language your customers use…