4 Things to Do When You Don’t Promote Someone

4 Things to Do When You Don’t Promote Someone

Rejected internal candidates are nearly twice as likely to leave. Other problems include low morale, strained relationships, job dissatisfaction, and envy. *HBR

You can’t promote every qualified employee.

People you don't promote often feel like leaving. Image of a person pulling a suitcase.

4 things to do when you don’t promote someone:

#1. Give interviews:

I read that one reason people appeal court decisions is because they don’t feel heard. Those who don’t get interviewed by a hiring manager feel worse than those who did because they don’t feel heard.*

The hiring manager can’t interview everyone, but when it’s close give interviews.

#2. Give bad news personally:

I work with a leader who didn’t promote internal candidates. He met with each one to share the news and provided rich feedback to help them develop.

Seize the opportunity to connect and strategize about the future when you don’t promote.

#3. Practice vulnerability:

Tell your own story of disappointment and grit. But don’t belittle their feelings by focusing on yourself. Invite them to talk.

Be direct and kind.

#4. Challenge and support:

Explain that you are deeply committed to support their growth.

  1. Encourage them to press forward.
  2. Don’t make promises about the future.
  3. Provide internal mentors.

Ask, “How can I help?” and mean it.


“You can’t always get what you want.” Keith Richards / Mick Jagger

Hire externally when you want to shake things up. Hire internally when continuity serves teams and organizations.

Consider consequences beyond individual decisions. What does hiring internally say to employees? And what does hiring externally say?

Always treat people with respect.

Tip: Not everyone expects the promotion. They want to get on the radar.

What should leaders avoid in the hiring process?

What suggestions do you have when you don’t promote internal candidates?

The Vagrant provides structured self-reflection exercises that will smooth the path forward for leaders. Order your copy today:


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New Call Center? Avoid These Call Center Compliance Pitfalls

Setting up a new call center might seem straightforward—just get some phones, hire some agents, and start taking calls. However, there is far more to it once you factor in considerations surrounding call center compliance.

Simply put, you can’t just read the rules set out by regulatory bodies like the FCC, FTC, and TCPA and call it a day. Instead, staying compliant requires comprehensive operating procedures, ongoing agent training, extensive documentation, and rigorous quality assurance throughout your call center.

7 Call Center Compliance Pitfalls to Avoid

Regardless of which type of call center you operate, it’s important to steer clear of the many compliance pitfalls that exist. This will save you from headaches in the short term and from potentially derailing your business down the road.

1. Telephone Consumer Protection Act (TCPA) – Calls

Explanation: The TCPA aims to limit intrusive telemarketing phone calls by requiring opt-in consent prior to using auto-dialers, prerecorded voice calls, SMS text messages, and faxes. Fines for violations are set at roughly $500 to $1500 per call.

Pitfall: Many new call centers mistakenly believe consent is implied or they fail to document opt-in processes properly. This is not good because unclear, overly broad, or missing consent records can easily lead to lawsuits over unlawful calling.

Solution: Develop clearly worded consent statements and have agents confirm opt-in for your outreach on all campaign calls. Log all consent in individual contact records, keep it for at least four years, and implement processes to remain TCPA compliant by honoring do-not-call requests.

2. Telephone Consumer Protection Act (TCPA) – Data

Explanation: In addition to limiting certain types of calls, the TCPA also establishes guidelines around data handling. Under the TCPA, contact lists used for auto-dialing—along with call and text logs—require protection and transparency.

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The Personality Trait That Indicates High Intelligence (M)

The study had 129 people given tests of personality and intelligence.

The study had 129 people given tests of personality and intelligence.

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Author: Jeremy Dean

Psychologist, Jeremy Dean, PhD is the founder and author of PsyBlog. He holds a doctorate in psychology from University College London and two other advanced degrees in psychology. He has been writing about scientific research on PsyBlog since 2004. He is also the author of the book “Making Habits, Breaking Habits” (Da Capo, 2013) and several ebooks. View all posts by Jeremy Dean

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Notice the Things You Notice

Notice the Things You Notice

The things you notice reflect who you are.

Competitive people notice rivals. Highly agreeable people see opportunities to collaborate.

What you see impacts who you become. First you give attention. Then you choose to respond. Habitual responses shape character.

The things you notice reflect who you are and shape who you become.

The things you notice reflect who you are AND shape who you become. Leadership quote.

#1. Priorities impact attention.

When you’re shopping for a pickup truck the world spawns pickups. When you’re not reaching the numbers you think about goals.

#2. Problems impact attention.

Life is painted with a toothache.

When you fail you get cautious.

#3. Joy impacts attention.

When you build furniture, you examine joints and finishes. People who carve ducks see wooden ducks.

Notice the things you notice:

Attention determines direction.

Self-proclaimed motivational quote hater John Green said, “What you do with your attention is in the end what you do with your life.”

#1. Keep a thought journal.

Set a timer to go off at random times of the day. Record what’s on your mind when it sounds.

  1. Problems or solutions.
  2. Obstacles or opportunities.
  3. Weakness or strength.

#2. Get a grip on your responses.

“Between stimulus and response there is space. In that space is our power to choose our response. In our response lies our growth and our freedom.” Rollo May

  1. What solution might improve this nagging concern?
  2. What fulfills you about working with your team?
  3. What opportunities lie within this obstacle?
  4. What do you respect about this frustrating person?
  5. How might I have this tough conversation quickly?

When you notice frustration, redirect your attention to gratitude. Who are you thankful to? What are you thankful for?

You can’t control what pops into your head, but you can control your attention.

“The happiness of your life depends upon the quality of your thoughts…” Marcus Aurelius

How can leaders get a grip on their thinking?

Still curious:

4 Things All Remarkable Managers Learn to Notice

A Simple Project that Nudges Managers to Notice Others

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Call Center Benchmarks: The Only 7 That Matter

There’s no question that call center benchmarks matter. As the saying goes, you can’t manage what you don’t measure.

But the question is, what are the metrics that actually matter?

It’s easy to become overwhelmed by all the information out there telling you what benchmarks you should be tracking at your call center. Most articles will name dozens.

But there are only seven call center benchmarks that actually move the needle in your business—that means benchmarks that directly drive revenue and put money into your pockets.

Benchmarks May Vary (but Not by Much)

Depending on the type of call center you run, the most important benchmarks vary, given that each operation has its own objectives.

That said, at the end of the day, the most essential call center metrics will mostly remain the same.

Here’s a quick rundown of the different types of call centers out there and what each one does:

  • Inbound call centers take incoming calls to answer questions that clients may have or resolve conflicts.
  • Outbound call centers are often more sales and marketing oriented. In these call centers, agents make outreach efforts to prospects to promote products or gain customer feedback.
  • Multichannel contact centershandle both incoming queries and outbound calls along with other channels, such as emails and messaging.
  • Offshore call centers operate overseas, which is in a different location from your business’s headquarters.

Benchmark 1: First Call Resolution Rate

First Call Resolution Rate (FCR) is a metric that measures the percentage of customer issues that get resolved during the initial interaction with an agent. This means customers don’t need to call back for the same problem. Here’s why FCR matters and how call center managers can make…

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The Simple Assurance That Makes 92% Confess A Secret (M)

This assurance increased confession rates from 56 percent to 92 percent.

This assurance increased confession rates from 56 percent to 92 percent.

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Author: Jeremy Dean

Psychologist, Jeremy Dean, PhD is the founder and author of PsyBlog. He holds a doctorate in psychology from University College London and two other advanced degrees in psychology. He has been writing about scientific research on PsyBlog since 2004. He is also the author of the book “Making Habits, Breaking Habits” (Da Capo, 2013) and several ebooks. View all posts by Jeremy Dean

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5 Essentials for Healthy Conflict

5 Essentials for Healthy Conflict

Conflict is inevitable. Healthy conflict is rare.

Healthy conflict brings people together.

All conflict needs a positive purpose. Ask yourself, “What are we fighting for?”

Healthy conflict brings people together. Image of two cows head butting.

Image source: Image by Piet van de Wiel from Pixabay

Fighting against:

Conflict begins with painful negatives.

  1. I don’t like…
  2. I don’t want…
  3. You never…
  4. You always…
  5. This is your fault.
  6. I can’t believe…
  7. I can’t take this.

Fighting against…

  1. Enflames because it focuses on offenses.
  2. Engages in personal attacks.
  3. Usually misses the point.
  4. Invites defensiveness from others.
  5. Causes people to choose sides.

Boxing ring. A leader with purpose has reason to fight through adversity.

Healthy conflict fights for something:

Develop positive language.

  1. I want…
  2. My goal is…
  3. I’m committed to…
  4. I aspire to…
  5. My intention is…

Change “I” to “we” and “my” to “our”.

5 essentials for healthy conflict:

  1. Requires you to declare yourself. What do you want? Don’t speak for others. Courageously speak for yourself.
  2. Defines success in terms of behaviors. Be simple and specific. What will we do differently? How will we act if we succeed?
  3. Has a shared win. Don’t ask people to fight for something that harms them. The question is, “How will we win?”
  4. Means starting again. Moving forward requires forgiveness. Advancement means letting go of the past.
  5. Demands alignment with shared values.  

What enables people to use conflict for good?

What suggestions do you have for strengthening relationships when there’s conflict?

Still curious:

You Might Not Like it but There are 5 Good Things About Conflict

What to Do When You Disagree with Leadership

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The 9 Call Center Management Tricks that Always Work

The sound of ringing phones. Voices talking over one another. A hint of panic in the air. Sounds familiar, right? This is what most contact centers are like.

No wonder so many call center agents are on the brink of burnout.

But it doesn’t have to be this way. With the right call center management tactics, you can increase productivity while also reducing employee turnover rate.

Ready to manage your call center better? Here are 10 call center management tips to save your day.

1. Encourage Virtual Brainstorming Sessions

An effective way to promote teamwork and build an innovative culture is to hold brainstorming meetings.

For instance, if you’re looking to improve customer satisfaction scores or reduce call times, allow your agents to be part of the solution. They’re the ones on the ground fielding calls—they may give you some valuable insight to help improve your overall operation.

Instead of only hosting your conferences in physical locations, consider online sessions. While in-person brainstorming improves team collaboration, virtual brainstorming results in more ideas.

Virtual settings make everyone feel involved, regardless of their position. They also make it easy for introverts to participate on their own terms.

Keep in mind: the key to successful brainstorming sessions lies in encouraging a free flow of ideas. You might have to break the ice yourself and pre-plan discussion topics to get ideas flowing, but this preparation can help a lot in setting a positive tone.

Other than these tips, you should also:

  • Give detailed tutorials on your collaborative software of choice before a meeting.
  • Try different techniques such as mind-mapping, starbursting, or rapid ideation.
  • Define the rules of participation before getting started.
  • Encourage the use of emojis for online meetings or doodles for in-person sessions.
  • Avoid…

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This Personality Trait Makes Some People Look More Attractive

How less attractive men can make themselves stand out from the crowd.

How less attractive men can make themselves stand out from the crowd.

Plain-looking men can boost their attractiveness to women by being creative, research finds.

The same boost in attractiveness, strangely, does not apply to plain-looking women.

In fact, for less attractive women, creativity could actually be a dating handicap.

Dr Christopher Watkins, the study’s author, said:

“Creative women with less attractive faces seem to be perhaps penalised in some way.”

The boost for average-looking men, though, was substantial, said Dr Watkins:

“Creative guys with less attractive faces were almost identical in attractiveness to really good looking guys who were not as creative.”

Top of the pile, naturally, were men who were both good-looking and creative.

The importance of displaying creativity may be partly that imagination suggests intelligence.

Dr Watkins said:

“Women on average are a more selective sex when it comes to choosing romantic partners.

Creativity is thought to be a signal that an individual can invest time and effort into a particular task or can see things in novel ways that may be useful for survival.”

Unfortunately, those who are creative may not have a chance to show it in the modern, superficial world of online dating.

Dr Watkins said:

“Certain platforms that we have now for dating might not be favourable for assessing people on more complex attributes.”

Creativity is not just attractive in a dating context, but also in friendships, the study found.

Creativity looks good

Compare this study with another piece of attraction research testing whether personality can beat looks:

“Women say they prefer the personality traits of friendliness and respectfulness, but new research reveals it’s really all about looks.

When tested, women pick men who are physically attractive over those with better personality traits.

Younger women, in particular, pay little attention to whether men are trustworthy, respectful and honest — just whether they are fit.


The results revealed that personality made little difference when men were unattractive.

Perhaps, though, creativity can do the trick in place of being friendly and respectful.

The study was published in the journal Royal Society Open Science (Watkins, 2017).

Hello, and welcome to PsyBlog. Thanks for dropping by.

This site is all about scientific research into how the mind works.

It’s mostly written by psychologist and author, Dr Jeremy Dean.

I try to dig up fascinating studies that tell us something about what it means to be human.

You can get free email updates with more articles like this from PsyBlog by clicking here.

Author: Jeremy Dean

Psychologist, Jeremy Dean, PhD is the founder and author of PsyBlog. He holds a doctorate in psychology from University College London and two other advanced degrees in psychology. He has been writing about scientific research on PsyBlog since 2004. He is also the author of the book “Making Habits,…

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Recruiterflow Review – What Makes Recruiterflow Great and Where Recruiterflow Falls Short

If you’ve ever worked in a corporate setting, you know the feeling of being onboarded and having to make a list of the dozen different software applications you’ll need to learn and what they each do—let alone all the different passwords you’ll need to remember!

For anyone in the recruiting business, Recruiterflow is an effective remedy for this problem, branding itself as “the complete ecosystem that helps you run and scale your recruiting & staffing business.” Broadly speaking, the software provides applicant tracking software and customer relationship management solutions.

So if you run an employment agency and you’re sick of all the moving parts in your software structure, it may be time to give Recruiterflow a close look.

Recruiterflow logo for QuickSprout Recruiterflow review. Recruiterflow logo for QuickSprout Recruiterflow review.

Who Recruiterflow Is For

So yes, Recruiterflow is for the recruiters. It’s not a broad communication software that applies to all businesses. It was specifically designed for recruiting and staffing agencies—which also means it’s a particularly effective and focused software.

In terms of business size, Recruiterflow is ideal for any companies who have moved past the startup stage and are anticipating—or have already experienced—serious growth.

If you’re still getting your recruiting business off the ground, you may or may not want to invest in Recruiterflow right away—you can take a look at its features and decide if it feels right for your business. Either way, you won’t need to wait too long. Recruiterflow’s website says its Base plan is for ambitious recruiting agencies who are ready to take things to the next level, and one of its main purposes is to help those agencies scale their operations.

Recruiterflow Pricing

Despite being a comprehensive, end-to-end ATS…

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