It’s not easy to set your resume apart from your competition. Most job applicants get rejected in the first round of application screening, and only 2 to 3% of applicants receive an interview call.
So what changes can you make to your resume to increase your chances of getting a call center job?
There are a few key pieces hiring managers want to see to help you get past the first round—whether you’re a seasoned veteran or a complete newbie.
Since call centers are entry-level roles, there are typically thousands of resumes that recruiters have to sift through.
As a result, they only spend a few seconds reviewing each, giving you limited time to catch their attention and show them that you’re an ideal candidate for the position.
This means you can’t waste time with a ton of introductory fluff. You need to instantly communicate that you’re a solid candidate.
You don’t need to build a ton of rapport or get them to like you—you only need the hiring manager to think, “This is a real candidate with real experience, we should interview them.”
1. Write a straightforward and relevant profile summary
The hiring manager is going to skip straight past your name and contact details and get right to the good stuff: your profile summary.
This is why you need to make sure you quickly describe what makes you a suitable fit.
Get any call center or customer support experience that you have at the very top of the resume. Skip personal introductions, because the hiring manager is going to skip that anyway. Give them exactly what they’re looking for: relevant experience.
If you don’t have direct experience, get the closest thing that you do have. And you can leave recent jobs off if they’re not relevant.