6 Steps in Building a New Culture

6 Steps in Building a New Culture

20 copies available!!

Leave a comment on this guest post by Jay B Barney to become eligible for one of 20 complimentary copies of his new book, “The Secret of Culture Change: How to Build Authentic Stories That Transform Your Organization.”

Deadline for eligibility is 08/13/2023. International winners will receive electronic version.

Build stories by engaging in actions that contradict current culture and exemplify the values of a new culture. Image of hands on a typewriter.Build stories by engaging in actions that contradict current culture and exemplify the values of a new culture. Image of hands on a typewriter.

To implement new strategies, you often have to build a new culture. In order to build a new culture, you need to replace the current stories your employees share about what your company values, with new stories that exemplify the new cultural values required to implement your new strategy.

But, how do you replace these old stories? By building new stories. You build these stories by engaging in actions that contradict your firm’s current culture but exemplify the values of a new culture.

Six things to remember while you build new stories:

  • First—they must be true to your personal values. Your employees can smell your hypocrisy from miles away, and won’t enroll in your culture-change process if it is not authentic.
  • Second—you have to star in the stories you build. Your commitment to culture change is enhanced when you engage in actions that build culture-changing stories.
  • Third—the stories you build have to break with the past and provide a path to the future.  You are not single-handedly building a new culture. You are building stories that invite your employees to co-create this new culture with you.
  • Fourth—your stories must appeal to your employees’ heads—is there a good business case for culture change?—and to their hearts—their emotions and highest aspirations.
  • Fifth—your stories need to be theatrical, so your employees will remember them.
  • Sixth—you need to build a “story cascade” in your firm,  where employees throughout your organization are empowered to build their own culture-changing stories.

When you engage in actions that exemplify new cultural values that build stories with these six attributes, you can change your organizational culture in a way that will help you implement your new strategy.

What’s your takeaway from Jay’s post?
Jay B. Barney is one of the top three most cited scholars in the field of strategic management, who has published over 125 articles and book chapters, along with seven books. He is a full-time professor at Eccles School of Management at the University of Utah. He has co-authored The Secret of Culture Change: How to Build Authentic Stories That Transform Your Organization (Berrett-Koehler Publishers, August 2023)…

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The Power to Say No

The Power to Say No

“Focus is about saying no.” – Steve Jobs

“You have to be good at saying no and picking the things that really matter.” – Warren Buffet

Where does the power to say no come from?

Saying yes when you should say no lets others steer your life. Image of a person moving fast down a dirt road.Saying yes when you should say no lets others steer your life. Image of a person moving fast down a dirt road.

7 Comparisons:

  1. “Yes” expands your perspective. “No” sets you free.
  2. “Yes” expresses aspiration. “No” taps into meaning.
  3. “Yes” creates opportunity. “No” creates focus.
  4. “Yes” explores. “No” narrows.
  5. “Yes” increases learning. “No” reflects wisdom.
  6. “Yes” steps into risk. “No” sets boundaries.
  7. “Yes” requires energy. “No” protects energy.

Bonus: “Yes” goes wide. “No” enables you to go deep.

Freedom:

Every “yes” is an obligation. You end up overcommitted when you can’t say “no.” Examine yourself. Are you constantly late? Is there never enough time?

The freedom to turn down good opportunities comes from knowing who you are.

The person who knows who they are makes choices that narrow focus and expand fulfillment.

The power to say no comes from authenticity:

A person who doesn’t know who they are is gullible. Gullibility puts you in peril.

Authenticity protects you from manipulation. Bosses use ambition to manipulate people who don’t know who they are. The only thing that matters is getting ahead when you lose yourself to the opinion of others.

Your inner scorecard is more important than your outer scorecard. Focus less on what others think and more on what you think.

“It’s much better to aim low. I did not intend to get rich. I wanted to be independent. I just overshot.” Warren Buffet

Self-discovery:

#1. You learn who you are when you notice your energy. Authentic activities pull you forward, while inauthentic activities drag you down.

#2. You learn who you are when you monitor frustration. Recurring frustrations explain your values. Values show you what to do.

#3. You learn who you are when you practice humility. Humility is open and curious. Humility doesn’t seek to impress others.

Where does the power to say no come from?

Still curious about the power to say no:

The BIG YES Accelerates Leadership

The Ability to Say NO is the Power to do What Matters

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Live by Aspirations: Stop Using Genetic Wiring as an Excuse

Live by Aspirations: Stop Using Genetic Wiring as an Excuse

Personality assessments are fun because we are fascinated with ourselves.

Don’t coddle yourself with your Myers-Briggs assessment, or any other. Your genetic inclinations are a platform, not an excuse for self-affirming apathy or incompetence.

Genetic wiring is a platform, not a cap on potential. Don’t cower behind, “I’m not wired that way.” If you aren’t good at leading, learn to lead.

Extroverts learn to listen.

Introverts learn to give presentations.

Tender hearts learn to have tough conversations.

Genetic wiring is a starting point, not a cap on potential. Image of two people in the starting position.Genetic wiring is a starting point, not a cap on potential. Image of two people in the starting position.

A lens not a limit:

Self-understanding is essential and energizing. My most natural tendencies are creativity, teamwork, honesty, love of learning, and leadership according to the VIA Character Strengths Assessment. It also indicates I’m not inclined toward forgiveness, humility, and self-regulation. (I usually think assessments are wrong when they identify my weaknesses.)

Lack of humility is obviously a hindrance. But creativity and love of learning hinder me too. I spend too much time improving decisions. Sometimes I need to stop improving and get busy doing it.

Live by aspirations:

Myers-Briggs Type Indicator categorizes individuals into one of 16 personality types based on preferences for four dichotomies: extraversion/introversion, sensing/intuition, thinking/feeling, and judging/perceiving.

Perhaps MBTI indicates you’re an introvert. You hate talking in front of groups. So what!

Genetic wiring is a platform, not a limit.

How does this opportunity give expression to your aspirational self? Image of a squirrelHow does this opportunity give expression to your aspirational self? Image of a squirrel

Live by your aspirations.

If you aspire to lead teams, use your genetic wiring as a lens.
The best leaders live beyond their wiring. Introverts learn to practice extrovertish skills. Thinkers learn how to get things done and Doers learn to develop relationships.

Develop skills that express your aspirations. Don’t hide behind your genetic wiring. Learn to lead from the genetic platform you were given. Genetic wiring isn’t an excuse for apathy.

Live by aspirations not limitations.

How do you know when to challenge yourself?

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4 Ways to Have Lousy One-On-Ones

4 Ways to Have Lousy One-On-Ones

Leaders bring vitality. They don’t create drudgery.

When one-on-ones turn people into zombies, you’re doing them wrong. Think of how everyone else feels if one-on-ones drain you.

Stop sucking the life out of people. Tedium isn’t productive.

When one-on-ones turn people into zombies, you're doing them wrong. Image of a zombie facing a camper.When one-on-ones turn people into zombies, you're doing them wrong. Image of a zombie facing a camper.

4 ways to have lousy one-on-ones:

1. Don’t prepare.

Time with you is sour when you rush around at the last minute. People feel devalued.

Preparation says you care.

2. Talk exclusively about work.

People just want to get back to work when you blab on and on about work. There’s no work without people.

The #1 thing employees ask is, “Does my employer care about me?” (Gallup)

3. Be formal.

When professionalism builds barriers it’s a hindrance.

Connect with people.

4. Hog the time.

Listening tells people they matter. Let others do most of the talking.

One-on-one plans: Define the win before you begin. Image of a person trapped in an hour glass.One-on-one plans: Define the win before you begin. Image of a person trapped in an hour glass.

4 questions to ask before your next one-on-one:

  1. What do you want people to believe about your organization, you, and themselves?
  2. How do you want people to feel about themselves, you? Do you want them to feel energized, sobered, connected, supported, challenged AND supported?
  3. What do you want people to do?
  4. How can you encourage personal/leadership development?

3 tips for your next one-on-one:

1. Turn off distractions.

Hide your phone. Turn toward people and away from computer screens.

2. Prepare your heart.

Do three things – three minutes before your next one-on-one.

  1. Close your eyes and breathe deep for a minute.
  2. Reflect on the person you’re meeting with.
  3. Determine how you want to show up for them.

3. Take notes.

Take notes so you can follow up.

Explain that you aren’t writing prescriptions. You’re just keeping track of the conversation. Some prefer not taking notes during one-on-ones. If you don’t do it during the meeting, do it immediately after.

How can one-on-ones be energizing instead of draining?

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3 Ways to be Liked and Respected

3 Ways to be Liked and Respected

Smart people give their best even when leadership sucks. But it’s easier when leaders are liked and respected.

Incompetent leaders can be liked, but ineffective. You can respect someone but doubt their ability to lead.

People prefer to say yes to those that they like. Image of a friendly horse.People prefer to say yes to those that they like. Image of a friendly horse.

Results:

There’s more to results than being liked and respected.

Results are impacted by:

  1. Employee competence.
  2. Processes.
  3. Leadership style.
  4. Team dynamics.
  5. Regulations.
  6. Organizational culture.
  7. Political and social events.
  8. Efficiency.
  9. Market conditions.
  10. Quality and service.

3 ways to be liked and respected:

It’s easier to give your best to someone you like and respect.

#1. Pursue leadership excellence like a fanatic.

Worry more about becoming a remarkable leader than being liked and respected.

  1. Tell people what’s important.
  2. Don’t try to please everyone.
  3. Bring up tough issues with forward-facing optimism.
  4. Show people you care about results and relationships.
  5. Stay on target. A leader who chases three rabbits at the same time comes home with apples for dinner.
  6. Learn like a sponge. Know-it-all leaders are losers. The difference between arrogance and humility is consistent learning and growth.
  7. Challenge people to bring their best and support them along the way.

Self-respect isn't found lounging in a hammock. It comes to those who do hard things. Image of a hammock.Self-respect isn't found lounging in a hammock. It comes to those who do hard things. Image of a hammock.

#2. Help people respect themselves.

Expect people to bring their best. Rushing to help is a subtle form of disrespect that suggests people are incompetent.

No one likes a leader who suggests everyone is incompetent.

Make room for responsible failure. Imagine little Mary struggling to tie her shoe. When you rush to help, she resists. “I’ll do it myself.” Your help is respected after she knows it’s hard to tie shoes.

People like leaders who help them feel good about themselves. Coddling isn’t the answer.

#3. Like people.

People are likely to like leaders who like them.

Make a list of things you like about the people on your team. Keep it in mind. Review it when you’re frustrated.

How can leaders be liked and respected?

Still curious:

How to be the Leader People Love to See

How to be a Leader People Like – Without being Needy

Being Liked vs. Being Respected

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Dear Dan: What Questions Should I Ask My CEO

Dear Dan: What Questions Should I Ask My CEO

Dear Dan,

I have a new position within our company. Now I report directly to the CEO. What questions should I ask during our first meeting?

Sincerely,

Bob

Questions invite engagement. Statements invite judgement. Image of sheep in a field.Questions invite engagement. Statements invite judgement. Image of sheep in a field.

Dear Bob,

Congratulations on earning a new position. Here’s a list of questions to choose from. I recommend you pick two or three.

Safe landing strip:

The landing strip for questions is the sentence before the question that declares your intention. Questions can feel awkward. People wonder what you’re after. It’s best to tell them why you’re asking before you ask.
The sentence before the question narrows responses. Help listeners focus on your interests.

  1. I’m just curious.
  2. I wonder what’s important to you.
  3. I want to be sure I focus on….
  4. I want to bring value to our customers.
  5. I want to focus my energy on important things.

Great answers to wrong questions are wearisome. Image of a bored dog.Great answers to wrong questions are wearisome. Image of a bored dog.

Questions to ask the CEO:

1. What will be true six months from now?

Ask from three perspectives, for customers, your organization, and for yourself.
“I want to bring value to our customers. If I’m wildly successful in this new role, what will be true for our customers six months from now?”

2. What value do you believe I can bring our customers?

Don’t ask, “What value can I bring our customers?” Ask the question from a personal perspective. You might not hear a personal answer, but it’s worth a try.

3. What did you see in me that prompted you to offer me this position?

Don’t sound needy when you ask this question. Use a landing strip sentence.

  1. “I want to be sure I understand how I earned this position.”
  2. “I look forward to serving in this new capacity. If you don’t mind me asking, what did you see in me that caused you to offer me this position?”
    Listen for specific skills, attitudes, and behaviors. Gently ask a second question if their answer focuses on the work.
  3. “That’s helpful. I’m also interested in any specific skills you noticed.” Insert words like, strengths, talents, attitudes, or behaviors in the place of skills.
  4. “That’s helpful. I wonder if…?”
  5. “I appreciate that. Could you say more about…?”

4. What will I not have done if I fail at this position?

Set a timeframe. “Six months from now.”

Don’t sound insecure. Build a safe landing strip. “I want to be sure I understand the key success factors of this role from your perspective.”

10 Possible questions:

  1. What would you like me to know about you?
  2. What…

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Curiosity: 5 Powerful Questions You Can Ask Today

Curiosity: 5 Powerful Questions You Can Ask Today

The opposite of curiosity is apathy.

You don’t need to be smart to be curious, but asking questions makes you smart. If curiosity is for children, give us more children.

Transformation begins with a question.

Curiosity is easy. Make fewer statements. Ask more questions. Image of a light bulb.Curiosity is easy. Make fewer statements. Ask more questions. Image of a light bulb.

5 symptoms of lost curiosity:

  1. Stress increases. Curious people find answers. People who know defend answers.
  2. Brains shrivel. Your brain needs exercise just like your muscles. Asking questions strengthens your brain.
  3. Satisfaction declines. “I wonder if,” makes you pay attention.
  4. Stagnation takes root. In a turbulent world, lack of curiosity defeats you.
  5. Opportunities go elsewhere. “Could we…,” is a beginning.

5 advantages of curiosity:

#1. Self-discovery.

Be curious about yourself. Know what makes you tick so you can bring your best. Mindlessly working is dissatisfying.

#2. Relationships.

Curiosity about people enables connection. Some people protect themselves with walls, but gentle questions break barriers.

#3. Resilience.

You learn from failure when you notice what went wrong. When you learn from failure the future is brighter.

#4. Collaboration.

Inquiry is the foundation of collaboration.

  1. How might we work together?
  2. What opportunities can we seize together that we can’t alone?
  3. How can we support each other?

#5. Playfulness.

Dr. Stuart Brown, founder of “The National Institute for Play”, states, “Not only does having a playful atmosphere attract young talent, but experts say play at work can boost creativity and productivity in people of all ages.”

Respond to questions - Never pride yourselves on teaching a great number of things. Rest content to rouse curiosity. Image of curious cats.Respond to questions - Never pride yourselves on teaching a great number of things. Rest content to rouse curiosity. Image of curious cats.

Curious people:

  1. Make better decisions than know-it-alls.
  2. Explore.
  3. Ask open questions.
  4. Find solutions. You might not solve everything, but curiosity drives solution-finding.

5 Simple questions you can ask today:

  1. What if?
  2. What else?
  3. How could we?
  4. What about?
  5. What’s next?

How could you be curious today?

Saturday Sage: A Playful Life Is a Better Life

The Single Best Way to Respond to Questions

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How to Believe in People

How to Believe in People

Belief enables leadership. You must believe in the people you lead.

Leaders who don’t believe in people are control freaks.

People follow you because you believe in them. Image of baby ducks looking at the screen.People follow you because you believe in them. Image of baby ducks looking at the screen.

Knowledge guides belief.

The more you know about the people around you, the better you can trust them.
Know what everyone on the team does well. Don’t take a broken truck to the dentist.

Know people’s capacity to rise. Put weight on people and see how they respond. Some respond positively to challenges. Others prefer stability.

Know what lights them up. Motivation is intrinsic. Monitor everyone’s energy. When you see someone go bright you learn their motivations. Give people work that energizes them.

Confidence enables belief.

Finish this sentence for everyone on the team. I’m confident _________ can _________.

Autonomy expresses belief.

How can you let people make their own decisions? Maybe their job defines the work they do, but they can find their own way to do the work.

Challenge:

Past disappointments weaken belief. You trusted people and they let you down. But you trusted the wrong people.

Strengthen your ability to believe in people by learning about them. Exercise informed belief. Blind faith is dangerous.

Subscribe to Leadership Freak for daily inspiration and insight.

What role does belief play in leadership?

More to consider:

The Secret to Bringing Out the Best in Others

Believe in People: The Vitality of Authentic Leadership

The Power Of Believing In Others

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Dear Dan: Negative Comments Cause Self-Doubt

Dear Dan: Negative Comments Cause Self-Doubt

Dear Dan,

How do I overcome the nagging doubt that arises when someone else makes a negative comment about me or my performance? It may be a minority view. Everyone else is happy but there is the one person who finds reason to be unhappy with me. How do I put that into a broader perspective?

Pete

Self-doubt builds a narrow future. Image of a person walking in a narrow alley.Self-doubt builds a narrow future. Image of a person walking in a narrow alley.

Dear Pete,

Self-doubt is a miserable burden that we impose on ourselves. Our feelings are ours. Detractors don’t make us feel anything. Owning our emotions is a lesson we learn and relearn. My problem is I want to be liked.

Self-doubt is the desire to be liked yelling at us.

Hearing negative comments is worth it if taking ownership of self-doubt is the only thing that comes from it. Victor Frankl said, “Between stimulus and response there is a space. In that space is our power to choose our response. In our response lies our growth and our freedom.”

Connect with your freedom.

  1. You don’t have to agree.
  2. You don’t have to change anything.
  3. You can lean in with curiosity.
  4. You may choose to work on improving something in yourself.
  5. You may choose to challenge their behavior and assumptions.
  6. You may choose to let it go.
  7. You will only open your mouth to make things better.

“The truth that makes men free is for the most part the truth which men prefer not to hear.” Herbert Agar, A Time For Greatness.

Notice self-doubt:

Don’t try to defeat self-doubt, just notice it. “Well, hello there Mr. Self-Doubt.” Write down everything that self-doubt wants you to feel and think and do. Throw away the paper when you’re done.

Should you have a conversation with nagging critics?

How powerful is the person who is unhappy with you? If it’s the boss, go to them and hash it out. Ask them not to evaluate your performance in public.

If it’s a colleague, thank them for their feedback and move on. Don’t bring it up again.

If it keeps nagging you, go to them in private.

Don’t defend yourself. Don’t make excuses. Say, “I notice you said xyz about my performance. I’m committed to be the best I can be. What caused you to bring that up?”

Accept their perspective. “Thanks for sharing that.” If you disagree, just leave it. If a response is required, tell the truth. “I respect your thoughts. I don’t see things like you. Right now, I’m focusing on other things.”

Choose openness over defensiveness.

Defensiveness is weakness. Be open. They could be right. Express gratitude, even if it stings. The alternative to…

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3 Questions That Move Experienced Leaders Forward

3 Questions That Move Experienced Leaders Forward

“When issues are confusing and decisions are stressful, I’m the go-to person for my team. In some ways that’s good, but I wonder what I’m doing to cause dependency?” (Asked during a coaching conversation.)

It’s impressive when leaders ask probing questions about themselves.

Ego loves being the go-to person. But dependency makes people weak. And leaders get in the way when they need to be needed.

Well timed questions enable people to craft their own path. Image of a mountain trail.Well timed questions enable people to craft their own path. Image of a mountain trail.

3 questions that move experienced leaders forward:

Question one: What do you want for your team?

“I want my leaders to feel empowered to make decisions on their own.”

Question two: Who are your go-to people?

My friend said, “I’m often asked who my go-to people are. I tell them I have a coach.” He added five others to his list. Three people are outside his company and three inside.

Image of a group of happy people.Image of a group of happy people.

“Show me your friends and I’ll show you your future.” Unknown

Question three: How did you collect a team of go-to people?

He answered this question with three practices.

  1. Seek out people with technical expertise.
  2. Follow up with people you meet at industry specific events. Perhaps there’s a connection.
  3. Build relationships with talented people inside your organization.

My observations suggest character traits matter too.

Leaders with a personal team of go-to people practice humility. They admire the skills and talents of others. They respect outside perspectives. And they relentlessly improve themselves.

Subscribe to Leadership Freak to receive daily inspiration and insight.

Summary:

  1. What do you want for others?
  2. How are you doing it yourself?
  3. How can others apply what you know?

Well timed questions enable people to answer their own questions.

Note: This line of questioning works with experienced leaders. Novices may not know.

What questions help people find their own path forward?

Still curious:

Have you Fallen into the Destructive Practice of Offering Harmful Help

The Seven Powers of Powerful Questions

The Power of Second Questions

The Goal of Helping is Enabling, Not More Helping

3 Key Questions for Moving Forward

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